Shipping Policy

This policy applies to shipping for our notebooks, pencil cases, pens, and backpacks via our Shopify store. For support, use the contact details below.
1. Shipping Coverage
We ship to 120+ countries/regions globally, including the UK, EU, U.S., Canada, and Australia. Remote areas (e.g., Scottish Highlands, remote islands) may incur surcharges—you’ll get a checkout alert if applicable.
2. Fulfillment & Delivery
  • Hub Location: Orders dispatch from our Hoddesdon facility (74 BEECHFIELD, HODDESDON, EN11 9QJ, UK) or partner warehouses.
  • Timeline: 1-2 business days (UK); 3-6 business days (EU); 5-8 business days (U.S./Canada); 7-10 business days (Australia). Customs clearance may add 1-3 days—track via your Shopify order link.
  • Protective Packaging: Notebooks/pens are wrapped in bubble wrap; backpacks in dust bags + padded envelopes; all placed in rigid boxes to avoid crushing or scratches.
3. Shipping Fees
  • Free standard shipping worldwide on orders over £35 / US$45 (applies to all stationery and bags).
  • Orders under the threshold: £3.99 (UK); £7.99 (EU); £10.99 (U.S./Canada); £12.99 (Australia) (includes protective packaging costs).
  • Express Shipping: £15.99 / US$20 extra for 2-3 business days delivery (available for UK/EU/U.S.—select at Shopify checkout).
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or our “My Orders” page. For delays (over 4 days) or damaged packaging, email hiatus_lives8v@icloud.com with photos.
5. Key Notes
  • Customs Duties: International orders may incur duties—paid by the recipient per local regulations.
  • Address Accuracy: Provide full details. Wrong addresses cause delays—£8 / US$10 re-shipping fee applies.